Customer Service Technologies:

• ICMA National Study of 311 and Customer Service Technology  (web)
• "Web 2.0 for Local Governments"  (PDF) Presentation
•  “Citizen Service Technology"  (PDF) Presentation
•  "311/CRM: ...'Best Practices'..."  (PDF) Presentation
•  "...Overcoming the Generation Gap in Technology Skills"  (PDF) Presentation

Green Technologies:

• Gov Tech: Green Initiatives News and Articles (web)
•  "Computer Power Management for Local Government" (PDF) Presentation 
• "Data Center & IT Infrastructure Optimization: Trends and Best Practices"  (PDF) Presentation
• "Greening Government through Water Management Technologies" (PDF) Presentation
• "How to Cut Data Center Energy Consumption" (web)

 Public Safety Technologies:

• ...Technology for Improving Public Safety (web)
• "911...: Past, Present and Future" (PDF) Presentation
• "The Latest in Police Technology" (PDF) Presentation
• "License Plate Recognition Systems"  (PDF) Presentation
• "Red Light Camera Systems"  (PDF) Presentation
• "...Hydrant Data Collection ..."   (PDF) Presentation
• "Marietta Police and GIS: ..."  (PDF) Presentation

Technology in the Public Sector:

• "No Time To Waste" (PDF) Presentation 
• "Seven Trends ... Transform Local Gov..."  (PDF) Presentation 
• "State of the Industry Report..." (PDF) Presentation