The Local Government Training Institute (LGTI) is a program of the Atlanta Regional Commission that offers high-quality and cost-effective training opportunities to city and county employees. Courses are designed to enhance job skills and increase employee awareness of local government trends and innovative practices.
For more information about the Local Government Training Institute, please contact:
Adam Edge (aedge@atlantaregional.com or 404.463.3214)
Ashley Rivera (arivera@atlantaregional.com or 404.463.3231)
Upcoming Courses
Customer Service: The Value of Pleasant Interaction
Customer service is often times the hallmark of successful organizations. This true for both public and private entities. The Carl Vinson Institute of Government (CVIOG) has designed this course to equip local government managers, department heads and staff with the tools to assist them in providing excellent external and internal customer service. This course on customer service will cover the following topics:
- Identification of customer service deficiencies: Common mistakes made by local governments
- External customer service: Best practices for creating a positive customer service experience
- Internal customer service: Peer to peer communication and teamwork
Course Details:
(P.O.S.T. credits available)
May 31, 2012
Public Safety Building/ 700 Doug Davis Drive/ Hapeville, GA 30354
Cost is $45 per registrant and includes breakfast, lunch and course materials
Registration Deadline-May 17, 2012
Register Online at: http://lgticustomerservicetraining.eventbrite.com