Human Services Transportation (HST) includes a broad range of service options designed to meet the needs of the region’s transportation disadvantaged, including persons with disabilities, individuals with lower incomes and older adults. These individuals have different needs and require a variety of transportation services to ensure quality of life. Planning and Coordinating HST helps to improve the efficiency of limited transportation resources, reduce duplication of services and improve customer satisfaction.
Human Services Transportation Plan (2016)
Managing Mobility in the Atlanta Region is the official HST plan of the Atlanta Regional Commission.
The plan aims to assist the Atlanta Region in the provision of integrated, multi-modal transportation for HST populations by:
Establishing a decision-making framework based on the personal process HST populations use to evaluate mobility options.
Developing a menu of local and regional tactics that will work in a coordinated manner to improve mobility in the Atlanta region.
The plan is divided into two parts: Needs Assessment and Targeted Improvements.
This plan was adopted by the ARC board in March 2017. Questions or comments about the plan can be emailed to Lori Sand.
The Coordinated Human Services Transportation Plan provides a framework for the Atlanta region to improve mobility for older adults and persons with low-incomes and disabilities. It identifies the transportation needs of special populations and provides strategies and solutions to address those needs throughout the region.
Travel Training is one very important component in any human services transportation plan. It is specialized instruction designed to teach individuals how to travel safely and independently on public transportation. ARC provides training materials on four distinct types of travel training offered in the Atlanta region, each of which provide increasingly more time-intensive level of instruction.
- Bus Buddies –assists seniors who are physically able, but unfamiliar or uncomfortable using transit
- Travel Coaching – reviews the process of trip discover, plan and reservations
- Group Travel Orientation – works with individuals who would benefit from training but don’t require a high level of individual attention
- Individual Travel Orientation – Provides a moderate amount of instruction to the customer who requires individual attention
The following materials can be used by volunteers or paid staff at either transit agencies or human service agencies to get started with travel training.
“Cost allocation” refers to a series of distinct management and accounting practices used by transit providers to assess trip costs. The materials below were provided at a cost allocation workshop that was held for coordinated transportation providers. The powerpoint slides demonstrate how a provider can develop an accurate way to charge for its services. They describe what cost allocation is and why total cost allocation is important; discuss issues in some existing methods; and demonstrate how to use a cost allocation model to develop a budget that reflects the services someone provides or wants to provide. The model is included with or without sample data. ARC sponsored this workshop, which was led by Richard Garrity, a Senior Associate at RLS & Associates, Inc.
2012-2013 Coordinated HST Plan Limited Update
On March 27, 2013, the Atlanta Regional Commission (ARC) adopted the 2012-2013 Coordinated Human Services Transportation Plan Update, which provides a framework for the Atlanta region to improve mobility for the older adult, low income and disabled populations. The plan identifies the transportation needs of HST populations and provides strategies and solutions to address those needs throughout the region. Click here to review a copy of the 2012-2013 plan update.
ARC welcomes your involvement in the HST planning process.
"A Matter of Mobility", 2:00 Version from Atlanta Regional Commission on Vimeo.